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O2 problem fixed or not!

Anonymous
Not applicable

Is anyone still having no network issue after yesterdays problems????

 

my husbands phone went to no network for about an hour at 7 last night but has been fine since

 

but i woke this morning to find my phone has no network, its now 130 and still off.

 

spoke to customer services and was told issue is still not fully solved and that this was the problem with my phone despite press releases and info on here from loenard stating it is. 

 

Would love to know whats really going on!

 

 

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perksie
Level 69: Guiding Light
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CS are open until 6pm for PAYG and 8pm for Pay Monthly.

 

It shouldn't matter who you speak to.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
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Try rebooting the phone, I suspect there are still a few lingering issues from all this.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable

Thanks but done all the obvious things on/off , rebooted it, tried husbands sim in my phone to check it wasnt issue with phone

 

customer services were adamant that engineers have told them there are still problems and that if it wasn't back on by 3pm to call back ( probably the time the girl finishes that i spoke to )

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perksie
Level 69: Guiding Light
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Registered:

CS are open until 6pm for PAYG and 8pm for Pay Monthly.

 

It shouldn't matter who you speak to.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable

my phone shows network but cant send messages or vioce  calls so is there a problem with the net? by other peoples messages looks like its the network, please let me know

 

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perksie
Level 69: Guiding Light
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@Anonymous wrote:

my phone shows network but cant send messages or vioce  calls so is there a problem with the net? by other peoples messages looks like its the network, please let me know

 


Have you phoned in to check?

 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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jonsie
Level 94: Supreme
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Check your postcode here : http://status.o2.co.uk/

 

If no fault is showing phone or contact customer service using the link at the foot of any page.

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