cancel
Showing results for 
Search instead for 
Did you mean: 

No mobile data abroad

Anonymous
Not applicable
i have been abroad quite a bit in the last year and since having my iPhone 6 (June last year) my mobile data does not work abroad. I have it in my plan and have even been charged the £1.99 a day for trying to use data roaming abroad, but I still can't get anything. It says safari cannot open etc etc, the apps don't work either. I'm due to travel tomorrow and ideally would like it to work!
Message 1 of 2
8,818 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Call CS http://www.o2.co.uk/contactus and ask them to check that you are on idata for iphone.
If you are, turn off 4g in settings when abroad and just select 3g.

Also make sure your data APN says idata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 2
8,816 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

Call CS http://www.o2.co.uk/contactus and ask them to check that you are on idata for iphone.
If you are, turn off 4g in settings when abroad and just select 3g.

Also make sure your data APN says idata.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
8,817 Views