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No Service

Anonymous
Not applicable

on ‎18-12-2012 23:56

on ‎18-12-2012 23:56

We have had no service since 10 Dec - 9 days! We are business customers and losing business. The network checker online says all working fine. When I phone O2 they say there is an outage that they are working on it but will give no date as to when it will be sorted.. How can it take this long. What are my rights as a business customer. KY14 6HU area in Fife. Who can I talk to that will actually do something?

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perksie
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on ‎19-12-2012 02:24

on ‎19-12-2012 02:24

Strange it's not showing in status.o2.co.uk/, at least you do know they're onto it.

 

I hope they can get you back on quickly, other than support there is nobody who can help more.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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MI5
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In response to perksie
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on ‎19-12-2012 08:11

on ‎19-12-2012 08:11

O2 will redirect your calls to a landline or you can set up your own divert to another mobile.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎19-12-2012 16:13

on ‎19-12-2012 16:13

Ok, lets think out this one.

Do you know anybody in the area on O2 that are also experiencing problems?

Any added electrical appliances in your work place or new features added locally that could possibly casuing a problem? 

Its a strange one for sure. 

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Anonymous
Not applicable
In response to Anonymous

on ‎19-12-2012 16:16

on ‎19-12-2012 16:16

Could you use a different mobile network or a landline for your business in the meantime 

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