Iphone WIFI button greyed out O2 will not help as over 12 month warranty

[Anonymous]

My Iphone is about 15 months old in a two year contract.

The WIFI does not work and the button is greyed out.

O2 say is not their problem as it is out of warranty and to contact Apple for a repair.

Apple agree that there is a fault on the phone and wabnt £140 to replace it.

Surely the Sale of Goods Act applies and it should be fit for use for it's two year contract.

O2 do not agree but my contract is with O2 and not Apple.

Can anyone help me sort this and I don't have £140 and without WIFI my data is used up half way through the month.

I have tried O2's complaint  web chat but it constantly shows busy!!!

[adamtemp64 · Accepted solution]

we see this regularly on here suggesting a part is at fault.

O2 have to abide by the sale of goods act look it up on the which site.

The retailer has to provide a warranty not the manufacturer.

I will post links in a bit but a search on here will reveal all the links I will post.

http://www.apple.com/uk/legal/statutory-warranty/

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act/

http://www.tradingstandards.gov.uk/cgi-bin/brighton-hove/con1item.cgi?file=*ADV0054-1011.txt

[Anonymous]

Web chat is no good.

It's a grey area as to whether the network should support it out of warranty.

Do you have mobile insurance? Or household insurance with accidental damage that covers it?

[adamtemp64]

@1980b it is not a grey area the sale of goods act is clear about this the onus though after 6 months falls on the consumer to prove that the goods were faulty at time of receipt. there is another good link explaining how translation of the eu regs has muddied the waters I will post later as using the ipad in the pub and those links are stored on my pc at home.

Edit found it again online http://www.access-legal.co.uk/free-legal-guides/whats-the-difference-between-a-guarantee-and-a-warra...

[Anonymous]

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@adamtemp64 wrote:
@Anonymous it is not a grey area the sale of goods act is clear about this the onus though after 6 months falls on the consumer to prove that the goods were faulty at time of receipt. there is another good link explaining how translation of the eu regs has muddied the waters I will post later as using the ipad in the pub and those links are stored on my pc at home.

Edit found it again online http://www.access-legal.co.uk/free-legal-guides/whats-the-difference-between-a-guarantee-and-a-warranty-1314.htm

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Yes, that is my point - the grey area being how to make the network responsible when it is almost impossible to prove it was faulty at time of receipt.

I'm in agreement that if you have any device on a contract it should be covered for the duration.  Just not always a straight forward fight

[Anonymous]

Hello Capitalmagpie

Have you tired apples remedy ?

http://support.apple.com/kb/TS1559

Settings, General, Reset, Reset network settings or Reset All settings.

Full Restore but not from a back up.

ie : Hook up the phone to iTunes and force it into DFU and restore.

Heres a remedy ive come across but its down to you if you want to try it out !

Will placing the iPhone in a freezer fix the WiFi switch from being greyed out?

There are certain forum threads which deem an alternative solution to fix the WiFi issue.

According to at least one discussion in the Apple community forums, placing the iPhone in a zipper bag and putting it in a freezer is believed to resolve the problem, albeit temporarily.

The reason behind putting the iPhone in a zipper bag and then in your refrigerator’s freezer compartment is that the low temperature will cool down the overheated WiFi radio chip. This will in turn trigger iOS 6 to enable back the iPhone WiFi hardware. We have not tested this method and we do not recommend it. The quick temperature shift between your room and the freezer could potentially damage the iPhone.

[Anonymous]

Also a potential fix, but only if you are comfortable

http://www.ifixit.com/Answers/View/135053/WiFi+Greyed+out+iOS+6.1.3

[adamtemp64]

so using the ifixit site as proof this is a potential manufacturing issue i.e dry joints requiring re soldering flow work etc that o2 should if challenged accept this is a known issue at point of receipt of goods and then o2 should chase apple about this issue and honour the sale of goods act claim.

[Anonymous]

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@adamtemp64 wrote:
so using the ifixit site as proof this is a potential manufacturing issue i.e dry joints requiring re soldering flow work etc that o2 should if challenged accept this is a known issue at point of receipt of goods and then o2 should chase apple about this issue and honour the sale of goods act claim.

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Yep - it is things like this that are needed.

It's a daft one really, no network should ever refuse to repair/replace something which they are giving as part of a contract.

[Anonymous]

Ok so we have internet literature of Uk Consumer Law etc.

Has anyone been successful in pursuing this kind of issue ?

Has a solicitor ever taken this on as a case and won ?