Solved: I’ve upgrade, but new phone hasn’t switched on

Anonymous · ‎09-12-2016

I set up my new phone (I think!) on Wednesday afternoon / evening, but it hasn't switched over yet. Have I missed something?

I've backed up the old one, then moved it all to the new one - I can get Wifi on the new one, but no calls.

Help!

Anonymous · ‎09-12-2016

Have you done a sim swap?

http://swapmysim.o2.co.uk

Or call into your nearest store & they will do it for you

View solution in original post

Anonymous · ‎09-12-2016

Have you done a sim swap?

http://swapmysim.o2.co.uk

Or call into your nearest store & they will do it for you

MI5 · ‎09-12-2016

If your old sim is the same size just put it in the new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎16-12-2016

Hey @Anonymous How's it going? Any help from the advice above?

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