I've paid my bill but can't make calls

[Anonymous]

Hi my phone has a bar on although I paid the bill on Saturday? 

Has worked fine until an hour ago? 

Wont let me ring 202 number? 

Please advise

[Cleoriff · Accepted solution]

Hi @Anonymous You can either borrow a phone or use a landline to call https://www.o2.co.uk/contactus

Or use live chat....

[jonsie]

You definitely need to call them. Probably their automated system wasn't updated due to the Payment being made over the weekend. So the system wouldn't recognise any payment and automatically barred the account. 

[Anonymous]

Is there ever anyone on live chat? ... they seem to be perpetually looking for an agent

[PhoneChanger]

Live chat gets very busy during the day, and no-one knows how many agents there are.

[jonsie]

 I've just connected straight away using Firefox on mobile. Try a different browser or clear cache and cookies. 

[jonsie]

[Anonymous]

MONEY Left bank account   02/10/2017 ,   02 says no credit  //?????  HELP

[MI5]

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@Anonymous wrote:

MONEY Left bank account   02/10/2017 ,   02 says no credit  //?????  HELP

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You need to call customer service as we can’t see accounts on here, sorry

http://www.o2.co.uk/contactus

[Martin-O2]

Hey @Anonymous and @Anonymous how did you get on when speaking to customer services?