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Level 1: Joiner
Posts: 4
Registered: ‎27-10-2013

I Phone 7 not turning on

[ Edited ]

Has anyone been having problems with their I-Phone 7 not turning on or powering up, the battery was getting very hot before it stopped working? very expensive equipment that not working after only 8 months.  

Posts: 64,315
Topics: 425
Solutions: 6,526
Registered: ‎04-04-2012

Re: I Phone 7 not turning on

Something not right with that.
I'd give apple a call https://support.apple.com/en-gb/contact
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 4
Registered: ‎27-10-2013

Re: I Phone 7 not turning on

I spoke to O2 tonight due to the phone only being 8 months old, Apple Store could not even plug in and read the phone due to it not powering up, but because the phone is only 8 months old, apple said that I should ask for a new replacement from the supplying provider O2. I want a new replacement under the consumer right act. Apple will only give a reconditioned.  

 

just waiting to see how good the customer service is with O2 after 10 plus years loyalty and 3 pay monthly contracts  

Posts: 51,488
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Registered: ‎04-01-2009

Re: I Phone 7 not turning on

Posts: 64,315
Topics: 425
Solutions: 6,526
Registered: ‎04-04-2012

Re: I Phone 7 not turning on

You won't get brand new from o2 after 8 months I'm afraid.
Consumer law states that you can have a new phone inside the first 30 days but after that it's repair or reconditioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 4,442
Topics: 59
Kudos: 652
Solutions: 226
Registered: ‎17-03-2015

Re: I Phone 7 not turning on

@ShaunONeill O2 won't replace. They will send it away for repair which is their duty. I'd visit your nearest Apple Store & let them check it out 

iPhone 6s Space Grey 32GB

Samsung Galaxy S3
Level 1: Joiner
Posts: 4
Registered: ‎27-10-2013

Re: I Phone 7 not turning on

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Posts: 64,315
Topics: 425
Solutions: 6,526
Registered: ‎04-04-2012

Re: I Phone 7 not turning on

Confirms what we said above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 4,442
Topics: 59
Kudos: 652
Solutions: 226
Registered: ‎17-03-2015

Re: I Phone 7 not turning on

That does not mean that they definitely have to replace. It's usually 3 times sent away to repair for the same fault before they consider a replacement. 

iPhone 6s Space Grey 32GB

Samsung Galaxy S3
Level 1: Joiner
Posts: 4
Registered: ‎27-10-2013

Re: I Phone 7 not turning on

It confirms I have given O2 the opportunity to correct the problem as they were the selling agent of the i phone and i have stated that i would like a new replacement.

 

If O2 decide to repair this i phone and the iphone goes wrong again i can ask for a refund by law.