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Level 1: Joiner
Posts: 4
Registered: ‎27-10-2013
Accepted Solution

I Phone 7 not turning on

[ Edited ]

Has anyone been having problems with their I-Phone 7 not turning on or powering up, the battery was getting very hot before it stopped working? very expensive equipment that not working after only 8 months.  

Posts: 65,318
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Registered: ‎04-04-2012

Re: I Phone 7 not turning on

Something not right with that.
I'd give apple a call https://support.apple.com/en-gb/contact
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Level 1: Joiner
Posts: 4
Registered: ‎27-10-2013

Re: I Phone 7 not turning on

I spoke to O2 tonight due to the phone only being 8 months old, Apple Store could not even plug in and read the phone due to it not powering up, but because the phone is only 8 months old, apple said that I should ask for a new replacement from the supplying provider O2. I want a new replacement under the consumer right act. Apple will only give a reconditioned.  

 

just waiting to see how good the customer service is with O2 after 10 plus years loyalty and 3 pay monthly contracts  

Posts: 52,157
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Registered: ‎04-01-2009

Re: I Phone 7 not turning on

Posts: 65,318
Topics: 426
Solutions: 6,734
Registered: ‎04-04-2012

Re: I Phone 7 not turning on

You won't get brand new from o2 after 8 months I'm afraid.
Consumer law states that you can have a new phone inside the first 30 days but after that it's repair or reconditioned.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 4,656
Topics: 62
Kudos: 753
Solutions: 250
Registered: ‎17-03-2015

Re: I Phone 7 not turning on

@ShaunONeill O2 won't replace. They will send it away for repair which is their duty. I'd visit your nearest Apple Store & let them check it out 

iPhone 6s Space Grey 32GB

Samsung Galaxy S3
Level 1: Joiner
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Registered: ‎27-10-2013

Re: I Phone 7 not turning on

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Posts: 65,318
Topics: 426
Solutions: 6,734
Registered: ‎04-04-2012

Re: I Phone 7 not turning on

Confirms what we said above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Xperia Z5 Dual (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum


Posts: 4,656
Topics: 62
Kudos: 753
Solutions: 250
Registered: ‎17-03-2015

Re: I Phone 7 not turning on

That does not mean that they definitely have to replace. It's usually 3 times sent away to repair for the same fault before they consider a replacement. 

iPhone 6s Space Grey 32GB

Samsung Galaxy S3
Level 1: Joiner
Posts: 4
Registered: ‎27-10-2013

Re: I Phone 7 not turning on

It confirms I have given O2 the opportunity to correct the problem as they were the selling agent of the i phone and i have stated that i would like a new replacement.

 

If O2 decide to repair this i phone and the iphone goes wrong again i can ask for a refund by law.