- 10294 Posts
- 85 Topics
- 123 Solutions
Good morning @Anonymous.
You are not speaking to O2 Customer Services. This is a customer to customer forum to help other customers like ourselves with various phone-related problems.
I am sorry but we cannot assist you with an account problem such as you describe. You need to contact Customer Services on http://o2.co.uk/contactus.
- 122832 Posts
- 826 Topics
- 7467 Solutions
Hi @Anonymous This isn't customer services as said.... you need to call them and speak to someone. You can call from a landline or a mobile.. Basically though, you can't split your bill into 2 payment dates.You could change this date to one that suits you better... but again only by doing this via customer services
- 144206 Posts
- 634 Topics
- 27635 Solutions
My advice would be to borrow the money off a friend and family member to pay the bill.
If it’s not paid, you will be disconnected until the bill is settled so don’t risk it if you are relayant on your phone.
If it’s not paid, you will be disconnected until the bill is settled so don’t risk it if you are relayant on your phone.
- 93186 Posts
- 609 Topics
- 6967 Solutions
I think the phone has already been disconnected in which case the bill needs paying. Call customer service and they will allow you to make two payments but your phone will not be connected until the bill has been fully paid. You may have to borrow a phone to call them. In this scenario you will be much better calling rather than use live chat.
Or do as advised by @MI5 and try to borrow the money to get the phone connected as soon as possible.
