cancel
Showing results for 
Search instead for 
Did you mean: 

EU Law 2 Year Manufacturers Warranty

Anonymous
Not applicable
Is it correct Apple only offer a 12 month warranty? See this link for the EU ruling that products bought in the UK have a standard 2 year warranty. Has anyone successfully used this law to get their handset repaired by Apple after the initial 12 months has lapsed?


http://www.dailymail.co.uk/news/article ... ilers.html
Message 1 of 43
28,047 Views
42 REPLIES 42

Anonymous
Not applicable


What do I know...

grin More than enough on this subject matter....more than enough

(the prosecution rests m'lud)
Message 21 of 43
5,140 Views

Anonymous
Not applicable

i`m taking tesco mobile to court using 1999/44/ue which dictated ALL countries within the european trading block should conform with european law by 1st jan 2004, my iphone 3gs is pants and the volume button has fallen off and its only 13 months old!.... typical iphone quality! anyway tesco are hiding behind the old "apple only offer a 12 month warranty" cr@p! well trust me they aint above the law and im coming looking for them!

Message 22 of 43
4,940 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Have you tried taking it to an Apple store?

 

I wish I had a pound for every time someone here had threatened a court action.

 

Nobody has ever posted doing that and winning the case, or even gone through with it.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 23 of 43
4,931 Views

Anonymous
Not applicable

Taking Tesco to court because of a "faulty" Apple device? Good luck with that!

 

Or you might decide to take Apple to court? Even better luck with that!

Message 24 of 43
4,921 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I still can't figure out why Apple are allowed to get away with this?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 25 of 43
4,917 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@MI5 wrote:
I still can't figure out why Apple are allowed to get away with this?

Debatable info here:

 

http://www.apple.com/uk/legal/statutory-warranty/

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 26 of 43
4,912 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
That's interesting and has been updated since the last time I looked.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 27 of 43
4,907 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@Mi5 apple are not getting away with this the warranty is seperate from the statutory requirements.

 

People confuse the 2 things sale of goods act (eu requirements) gurantee and a manufacturer warranty

 

Onus is on the retailer not the manufacture

this explains it quite well http://ec.europa.eu/consumers/ecc/consumer_topics/buying_goods_services_en.htm.

 

not defending apple but the retailer has to comply with the eu rules not the manufacturer. (o2 tesco etc)

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 28 of 43
4,906 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
OK that's understood, but what if you bought directly from Apple?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 29 of 43
4,902 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Then apple are the retailer and must after you prove the fault was present at point of manufacture (remembering the 6 month rule) do the require repair / replacement.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 30 of 43
4,899 Views