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Apple says my o2 contract iPhone 4S is refurbished!

Anonymous
Not applicable

Sometime middle of last year I took an iPhone 4S contract with o2, and still under warranty. My phone has died; I guess it has because of charging issues.

 

On o2 customer service advise, went to Apple store and they have told me that my phone has a component which is not genuine, which implies that is refurbished and issued me with a letter saying the same, and I don’t have any reasons not to believe them. Needless to say that I never had my phone repaired, in fact I have 4 iPhone in my household, and two of them are under warranty.

 

o2 store took my phone and sent to the repair office, and today I’ve received a text message from them saying that my iPhone is not covered by warranty, and want to give me a quote for repair. To say that I went ballistic is the understatement of the year, so spoke to the customer services that were unable to help me in anything.

 

Basically, I’ve paid for a new phone and didn’t get one, and they want me to pay them on the top to repair a refurbished one which I didn’t order in the first place!

I’m logging my official complaint as a formal process to get to the Communications Ombudsman Services, and ready to get to courts if needed.

 

Anyone here has been in the same situation before?

 

Thanks

Message 1 of 33
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Anonymous
Not applicable

When i mistakenly used the word "vanguard" this was because i was commuting to work and was using my iphone, which on the mobile site is sometimes hard to pick out certain detail especially with the motion of public transport , so please accept my apologies for my error.

 

As for the rest im not going to be drawn into any further discussion with you on this subject as i feel the thread is idle as we are awaiting for the original OP to update it..

 

I would like to close by saying take care and be well.

Message 31 of 33
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Anonymous
Not applicable

@Anonymous wrote:

When i mistakenly used the word "vanguard" this was because i was commuting to work and was using my iphone, which on the mobile site is sometimes hard to pick out certain detail especially with the motion of public transport , so please accept my apologies for my error.

 

As for the rest im not going to be drawn into any further discussion with you on this subject.

 

I would like to close by saying take care and be well.


As I thought. 

Same to you

Message 32 of 33
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Toby
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Registered:
Hi guys,

I'll close this thread now. slight_smile

Cheers
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Message 33 of 33
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