I was more than happy to commit to another 2 year contract with O2 and pay £300 for a new IPhone 5, however:
- The call centre wanted me to pay £300 now and receive my phone in x weeks - sorry, not acceptable O2 - why not act like every other retailer in the country and charge my card when you dispatch the goods?!
- They also wanted me to become a Carphone Warehouse customer - err, no thanks
- They then suggested I go to a store and upgrade - fine, except they try to charge an extra £61 for the phone!
Amazingly, O2, even their retentions team dont seem to think these are issues, and no-one has any interest or power to resolve these issues or keep me as a customer.
So I will be doing a cheeky DIY battery change on my IPhone4 (and the missus's) to keep them useable, seeing out the rest of my Simplicity term and then moving to a provider that gives a stuff, and also one that invests in my network - I live 4 miles from the West End of London and cantget decent 3g (or even 2g indoors).
A pity, but I have no interest in dealing with companies that just dont give a ****.
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Like you I hate the tie in with CPW. Some companies I just refuse to deal with and O2 do really need to improve their 3G coverage. Around me it is dire bordering on non existent.
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Can I make a suggestion...for future reference at least.
ALWAYS buy an unlocked iPhone direct from Apple. Then sell your old one on Ebay or elsewhere to help subsidise the cost. It's pretty much the same cost as on a subsidised O2 contract anyway, over the course of 18/24 months.
Your only problem at the moment is WHEREEVER you go, there is a wait of 3-4 weeks. But I'd still just order the handset online with Apple and wait for it to arrive, any day, over waiting the same time for an O2 (via CPW!) one.
Hope this helps.
PS. Order ONLINE from Apple: don't waste your time doing the Apple 'reserve for store pick-up tomorrow' system — as many people have said previously that the demand means you'll still be trying to reserve one in 2+ months time! Whereas online, Apple say 3-4 weeks, and I got mine bang-on 3.5 weeks from ordering (usual great Apple online service, I always get!).
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Very true the grass not always greener on other side, All the networks having same problems my friend on t mobile only received is 32gb model on Tuesday. Good luck though yaffle what ever you decide to do 
No, the grass isnt always greener, but surely it cant be as brown as it is with O2 
Yes I could go to a store and get a phone tomorrow - in fact I did try that. But I object strongly to companies that charge two different prices for the same product - £61 more for the same phone and contract. That is underhand and not acceptable.
The Apple Store option to me doesnt look good - the sim-only deals from O2 and others dont seem great value.
