z1 compact screen cracked by itself

[Anonymous]

its a crack right across screen level with charger port. My phone is around 4 months old, should this crack still be fixed free or am i looking at £130 repair bill for a new screen. it sits with a protective cover and IN a padded case, phone has nevet been dropped or leaned on but now my screen cant unlock as its pattern locked and its not working.

[Cleoriff]

Where did you buy the phone?

[Anonymous]

three times bandofbrothers. think im going to do this tomorrow instead lol

[Anonymous]

02 website

[Anonymous]

Ok.

Are you typing in *#06# to get it.

[Cleoriff]

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@Anonymous wrote:
02 website

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Tthat's good then....as you say try inputting the number again tomorrow...:smileywink:

[Anonymous]

yea bandofbrothers and reading it off box too

[Anonymous]

Worth just checking in your myo2 - link at the top of the forum as the imei number is there too.

If no joy then you may need to ring Sony helpline.

[viridis]

Try the serial number

[Anonymous]

totally forgot it was on myo2 lol. typing the lovely description to Sony as we speak.

Failing that my mother can send it via her bank account but its a £50 excess which again Sucks since i didnt drop the phone or anything to crack it

[Anonymous]

Check as some bank accounts require the phone to be logged with their systems. So if you go that route ask your mum to register it as hers before making the claim.

Looking forward to a reasonable result from Sony Customer Care.