on 26-09-2019 09:43
I want to upgrade my phone which is due on 1st October 2019. The screen is damaged so it doesnt meet the criteria to trade it but there is no option to add this to upgrade and pay the difference.
Please can you assist?
Solved! Go to Solution.
on 26-09-2019 09:59
Have you thought of getting the screeen replaced?. It can be done for a reasonable cost at any mobile phone repair shop.
However, if that's not an option then you will probably need to contact customer services as advised in this link https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile
Veritas Numquam Perit
on 26-09-2019 09:59
Have you thought of getting the screeen replaced?. It can be done for a reasonable cost at any mobile phone repair shop.
However, if that's not an option then you will probably need to contact customer services as advised in this link https://www.o2.co.uk/help/pay-monthly/upgrading-your-pay-monthly-mobile
Veritas Numquam Perit
on 26-09-2019 10:56
on 26-09-2019 10:56
You could sell the phone to somewhere like CEX or Mazuma Mobile and use what they offer as part of your device payment fees to upgrade.
on 30-09-2019 09:53
Good morning @Barnes, and welcome to the community
I hope you found the information above helpful, and I'd love to know how you got on in the end with this upgrade. Did you have a specific device in mind that you'd like to get?
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