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unlocking Sony Xperia Z (c6603)

Anonymous
Not applicable

I'm on pay monthly with o2 and have an Xperia Z locked to the o2 network. I have requested an unlock code which has arrived but I do not understand the instructions:

 

Insert a o2 active network sim

From the idle screen type left**left

This will bring you into the service menu where you can access the unlock menu

 

Does this mean that I have to remove and reinsert the sim in order to bring up the "idle" screen? If so, will I lost any data/settings by removing the sim?

 

Any help gratefully received

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jonsie
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Put a non network sim in and it will ask to enter the code.

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viridis
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What on earth, wrong instructions.
They should have sent a code to enter when putting a non O2 Sim in the phone.
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jonsie
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Put a non network sim in and it will ask to enter the code.

View solution in original post

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MI5
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Looks like they've sent you instructions for a Windows phone?
Just put a Three, EE or Voda sim in the phone and turn on. A box will pop up asking for the code to be entered.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Thank you

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Anonymous
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I'm too very puzzled by the O 2 automated response, not understanding what I need to do, but inserting a non O2 simply didn't bring a pop up box. 

Any other advice on how I can insert my unblocking code?

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MI5
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If no pop up box and a non o2 sim is inserted the phone is likely already unlocked, but you need a voda, three or ee sim to unlock the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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viridis
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Also doesn't appear after hardlock on Z.
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