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Level 1: Joiner
Posts: 5
Registered: ‎19-12-2018
Accepted Solution

unlatching code - not working?

Can anyone help?

Recieved my eight digit 'unlatching Code' from o2 today, followed instructions and entered the code at the "Network locked SIM card inserted" prompt, but it keeps saying "unsuccessful"

 

Thanks

 

Samsung Galaxy A5

Vodafone Sim card

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Posts: 10,294
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Registered: ‎22-08-2016

Re: unlatching code - not working?

Hi @Timberwolfuk

 

There have been lots of problems with unlocking phones recently. I will tag our community manager, @EmilieT, who has been very successful in sorting out unlocking problems. I'm sure she will be in touch with you later on this morning.

 

In the meantime, welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Anonymous
Posts: 0

Re: unlatching code - not working?

Are you an O2 customer & trying to unlock an O2 phone or a non o2 phone?
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Level 1: Joiner
Posts: 5
Registered: ‎19-12-2018

Re: unlatching code - not working?

I am an 02 user , trying to unlock an (out of contract) o2 phone for use on another network.

 

thanks

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: unlatching code - not working?

Good morning @Timberwolfuk, and welcome to the forum Wave I'm sorry to hear you're having some difficulties with the code provided to unlock your device - I just sent you a Private Message to get a few more details so I can get someone to look into this for you!

 

Thanks @Glory1 for the mention Smiley Happy

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Posts: 104,469
Topics: 552
Solutions: 13,537
Registered: ‎04-04-2012

Re: unlatching code - not working?

Unlock codes are usually longer than 8 digits.
How to get one is here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
If you enter the wrong code more than 5 times the phone will be hard locked forever, with no hope of ever unlocking it.
I suspect you are trying to enter your PUK?
How did you get the code?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎19-12-2018

Re: unlatching code - not working?

Requested Via the 02 App 'Unlock My Phone'

 

Thanks 

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Level 1: Joiner
Posts: 5
Registered: ‎19-12-2018

Re: unlatching code - not working?

Actual Wording:

 

'SIM Network PIN Blocked, Enter SIM network PUK'

 

I Know it says PUK, but everything points to a locked phone (this phone works with 02 sim's?)  and why would  I need a PUK code for my Vodafone Sim that works in every other unlocked phone I've ever used?

 

 

Many thanks

 

 

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Posts: 104,469
Topics: 552
Solutions: 13,537
Registered: ‎04-04-2012

Re: unlatching code - not working?

The phone is hard locked - you will never unlock it from O2 now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎19-12-2018

Re: unlatching code - not working?

Caused by Brexit no doubt

 

oh well!

 

Thanks for your help.