Solved: text messages fail because they convert to multi m...

Anonymous · ‎09-07-2017

text messages fail because they convert to multi media and are immobilised. how can i prevent this from happening?

MI5 · ‎09-07-2017

See help link here to explain why texts are converted https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-07-2017

See help link here to explain why texts are converted https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-07-2017

The text messages aren’t actually immobilised.

MI5 · ‎09-07-2017

No, but there MMS function is immobilised so won't send as MMS when the texts convert due to going over 480 characters.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-07-2017

I assume it’s a different mms system for android rather than iOS or is it the same

MI5 · ‎09-07-2017

Same system but if you have disabled MMS in settings they won't send.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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