Re: sony xperia sp - O2 Community

I have just upgraded to a sony xperia sp, it has one problem, the 'send calls directly to voicemail' function on idividual contacts is not working! Did speak to 02 guru online tonight who gave me a code that did'nt work! Anybody got any ideas on whats wrong?

Message 1 of 12

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Registered: 04-04-2012

Is voicemail turned on? (Dial 1750)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 2 of 12

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Yep!

Message 3 of 12

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144217 Posts
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Registered: 04-04-2012

Is it not working for just one contact or any contact you try.
How are you invoking the option?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 4 of 12

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It's not working on all the contacts that I've chosen to go to voicemail. Using the 'send calls to voicemail' check option.

Message 5 of 12

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144217 Posts
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27636 Solutions

Registered: 04-04-2012

Contacts stored on the phone?
Number stored in the same format as the call is coming in, ie, with or without 0044, +44 or just 07 etc....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 6 of 12

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I have imported all the contacts from the sim, and there's still no change!?

Message 7 of 12

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144217 Posts
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27636 Solutions

Registered: 04-04-2012

I'll come back if I think of anything else......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 8 of 12

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Thank you!

Message 9 of 12

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144217 Posts
634 Topics
27636 Solutions

Registered: 04-04-2012

Just checking that after you tick the box you are pressing "done" ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Message 10 of 12

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