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sony xperia connects tp home wifi and immediately drops connection

Anonymous
Not applicable

on ‎31-08-2017 08:31

on ‎31-08-2017 08:31

I came back from a trip and my home wifi now connects to my phone and immediately drops the connection. My laptop is working fine so theres not a problem with the signal. I have turned the wifi on and off and also done forget the home wifi and reentered the password. Any ideas?

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MI5
Level 94: Supreme
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on ‎31-08-2017 08:37

on ‎31-08-2017 08:37

Push the reset button by the sim slot until the phone vibrates 3 times in quick succession then try wifi forget and reconnect again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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viridis
Level 56: Guvnor
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on ‎31-08-2017 10:10

on ‎31-08-2017 10:10

Hi, which Xperia is this?
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Marjo
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on ‎31-08-2017 12:44

on ‎31-08-2017 12:44

Hi @Anonymous ! Welcome to our forum! slight_smile Please keep us updated on your progress - did you try the suggestion above by MI5? If no luck, please do give some additional info about your phone as asked above in case we can help in more detail. slight_smile

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