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Level 1: Joiner
Posts: 2
Registered: ‎01-12-2018

sim stuck in samsung galaxy j5

Hi My new j5 arrived and I tried to put the sim into the port on the side of the phone using the little plastic tray.They both wouldnt go back into the phone so I put the sim in alone without the plastic tray and now I cant get it out again.Ive discovered you CANT remove the back off of this phone!!HELP please!

Posts: 69,839
Topics: 547
Solutions: 3,411
Registered: ‎04-01-2009

Re: sim stuck in samsung galaxy j5

You might bebetter to go instore or to a local independent to let them look.

Posts: 87,603
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: sim stuck in samsung galaxy j5

There's a video here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,031
Registered: ‎18-04-2018

Re: sim stuck in samsung galaxy j5

Hi @kaz123, how are you getting on with your new Samsung Galaxy J5 and your SIM? Any progress?


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