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sim stuck in samsung galaxy j5

kaz123
Level 1: Joiner
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on ‎01-12-2018 14:55

on ‎01-12-2018 14:55

Hi My new j5 arrived and I tried to put the sim into the port on the side of the phone using the little plastic tray.They both wouldnt go back into the phone so I put the sim in alone without the plastic tray and now I cant get it out again.Ive discovered you CANT remove the back off of this phone!!HELP please!

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jonsie
Level 94: Supreme
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on ‎01-12-2018 15:24

on ‎01-12-2018 15:24

You might bebetter to go instore or to a local independent to let them look.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎01-12-2018 15:37

on ‎01-12-2018 15:37

There's a video here.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎03-12-2018 13:35

on ‎03-12-2018 13:35

Hi @kaz123, how are you getting on with your new Samsung Galaxy J5 and your SIM? Any progress?

 

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