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sim doesnt work

flachaaa
Level 1: Joiner
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Unlatching a Samsung device : 
 Insert another network active SIM in the handset. 
 This should ask for a code. 
 Input the 8 digit unlock code when requested. 
 The device will now be unlocked. 

 Note: If the unlocking code is entered incorrectly 3 times the device 
will be locked.

 

DOESNT WORK !! ;(

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MI5
Level 94: Supreme
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@flachaaa 

Which bit doesn't work for you?

Did you follow the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143422 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@flachaaa 

Which bit doesn't work for you?

Did you follow the help here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
I’m assuming the code isn’t working so you may need to call customer service on 202
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EmilieT
Former Staff
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Hi @flachaaa, and welcome to the forum Wave

 

I'm sorry to hear you had some trouble getting your device unlocked - how are you getting on since you last posted? Did you read through the guide above, or contact customer services? 

Access for You: Registration - Find out how to register for our Access for You service.
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