samsung s7 edge not receiving activation code text message for an app

[Anonymous]

My S7 is not receivinig the text giving me the activation code for an app...definately not the app as this problem occurred with two different apps. all other texts both sending and receiving work fine.

[Bambino]

@Anonymous what app are you trying to activate? Has the problem only occurred on the S7? Have you contacted the app's author? Have you Googled the problem to see if anyone else is having the same issue?

[Anonymous]

history of the problem...received new phone Saturday afternoon. The RBS Mobile Banking app worked on old phone. downloded app, input phone number and the app sends text with activation code. text never arrived. googled but nothing specific, phoned RBS who said send text to number 82628 with STOP and I should receive text back...nothing arrived. Have checked that messages has no blocking on, deleted and re-installed app and many other things. yesterday I installed WhatsApp...it also tried to send me an activation code text...it did not arrive. So unlikely to be RBS app as another App has the same problem.

[Bambino]

@Anonymous I've found this link. Don't know if it will be of any help to you. Was your previous phone an iPhone?

http://recomhub.com/blog/how-to-fix-galaxy-s7-not-receiving-texts/

[Anonymous]

Thanks..but it was a samsung S5...just traded my old phone in and bought the new one. the guy in the store transferred everything...but did have to give me a new sim with the same number. I saw the same link...just wonder if it has anything to do with the sim he gave me.

[jonsie]

Have you received activation codes for any other apps such as Priority or My O2? Both use the same sort of short code.

[Anonymous]

just tried them both...My O2 didn't ask for any activation code. Priority sent text which I received...came from O2MOMENTS not a number. will try and find another app to try

[Toby]

Hi @Anonymous,

How did you get on with this?

[Anonymous]

still not working...have tried o2 shop, o2 help, carphone warehouse and google. thought it was app but WhatsApp text activation code also did not arrive. thought I might try an o2 shop with a spare S7, put in my sim , download app and see if text arrives. problem is that app only allows three attempts per day. Any ideas welcome.

[gmarkj]

maybe there is a block on short code numbers on your account - mainly as they are used by the "regulated" paid for text services.
try contacting CS on 202 and ask if there is. Get it removed either temporarily (if you only need to receive a one-off text) or permanently if you are happy to risk it...