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samsung galaxy s3

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Anonymous
Not applicable

on ‎16-05-2013 09:37

on ‎16-05-2013 09:37

In the past couple of days my phone keeps turning itself off for no reason.  Can any tell me how to fix this

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MI5
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on ‎16-05-2013 09:43

on ‎16-05-2013 09:43

Start by removing any apps you've installed or updated that coincide with the problem starting.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151879 Posts
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  • 28847 Solutions
Registered:

on ‎16-05-2013 09:43

on ‎16-05-2013 09:43

Start by removing any apps you've installed or updated that coincide with the problem starting.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to MI5

on ‎16-05-2013 12:25

on ‎16-05-2013 12:25

Try a hard reset
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Anonymous
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In response to Anonymous

on ‎16-05-2013 13:14

on ‎16-05-2013 13:14

thank you - but just one question.  How do i do a "hard reset" 

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MI5
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In response to Anonymous
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on ‎16-05-2013 13:27

on ‎16-05-2013 13:27

A "factory reset" is a last resort. Remove the potentially problematic apps first and see how it goes....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
Not applicable
In response to Anonymous

on ‎16-05-2013 13:28

on ‎16-05-2013 13:28

Settings>backup & reset>reset phone

 

You can also do it via the power/volume/home buttons - MI5 and co. will no doubt know the exact procedure wink

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