samsung 8plus - nano sim card

[Anonymous]

Hi, I have just upgraded to a samsung 8plus from the iphone 6. no sim card included? Girl I dealt with didnt mention none came with phone. How do I go about receiving one ...

[Cleoriff · Accepted solution]

Hi @Anonymous . You should contact customer services and explain that you have no sim with your new phone https://www.o2.co.uk/contactus

Or the easiest way is to pop instore and get a sim sorted from there (making sure you take your new phone and receipt with you)

Welcome to the  forum by the way. Hope it gets sorted soon

[MI5]

If it’s a straight upgrade just put your old sim in new phone.

[Anonymous]

Thank you. I took your advice and contacted o2, they are sending me out a free nano SIM card oversight on their part, tha k you for helping me

[MI5]

You don't need a new sim......

[jonsie]

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@MI5 wrote:
You don't need a new sim....

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That's how I understood what you advised.... 

[MI5]

It would save time waiting for it to arrive and having to do the sim swap.

[jonsie]

Happily it's sorted now but as you say, it could have been so much quicker if he had followed your advice to the letter. Ah well... 

[Cleoriff]

Ah well indeed....