s6 help please

[Poppysmum]

My alarm went off on my S6 this morning .

I went to turn it of and the phone is flashing samsung white and wont turn off or on.

Help please how do i get my phone working again.

[jonsie]

Try to press and hold the power button on the middle right side of your Galaxy S6 and the volume down key, simultaneously for seven seconds. The phone should reboot.

[MI5]

Just hold the power key - no need to hold volume key too. A good 10-20 secs may be required.

[Poppysmum]

Not working the power key just flashing on for a second before it goes off then least 10 secs before it comes back on 😞

[Poppysmum]

Think i nip to o2 shop before work . Promise i wont let them send it in for repair if they wont do anything i will go to Argos where phone came from and see what they say . I keep trying with power button plus volume but no not doing anything

[jonsie]

Bedroom window then launch...open the window first 

Seriously, if Argos want to send it way then contactvDamsung. They will collect via UPS and return it the same way.

[MI5]

Argos are usually pretty good - Took a faulty games console back after 11 months and they changed it on the spot - no questions asked.

[Poppysmum · Accepted solution]

More info

Took phone to O2 shop in Spindles Oldham
Nice man forgot to ask his name sorry Toby.


He took phone off me and by this time phone was hot.

Nice man said phone had gone into recovery mode and he could fix it but warned me i could lose all my stuff i told him all contacts on sim card and other stuff backed up on laptop

He kept pressing on front and back and eventually he got it to kick start so switched phone and back on.

I asked him why it had done this and he said because i hadnt updated my stuff in google store 😞
So i told him i would soon as i got home which i am doing now

Asked him what he actually did and he said it shouldnt happen again if i check for updates everyday and update. But if it did best go 02 shop

Thanks for trying to help me this morning @jonsieand @MI5 

[Poppysmum]

Sorry dont know how above hidden in a spoiler

[Cleoriff]

So pleased it's sorted now @Poppysmum. Good that you got someone so willing to help. Thanks for reporting back...:smileywink: