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jon53 · ‎13-08-2020

Hi got new s20 ultra today but it wont make or receive calls or texts but s9 is fine

any advice please

Jon

MI5 · ‎13-08-2020

You need to use your old SIM or do a SIM swap from your old SIM to activate the new 5g one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-08-2020

@jon53

You need to use your old SIM or do a SIM swap from your old SIM to activate the new 5g one Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jon53 · ‎13-08-2020

Thank you up and running

MI5 · ‎13-08-2020

You're welcome 😊

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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