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jon53
Posts: 2
Registered: ‎13-08-2020
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s20 ultra

on ‎13-08-2020 20:25

Hi got new s20 ultra today but it wont make or receive calls or texts but s9 is fine

any advice please

Jon

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MI5
Posts: 111,863
Topics: 563
Solutions: 14,843
Registered: ‎04-04-2012

Re: s20 ultra

on ‎13-08-2020 20:27

@jon53 

You need to use your old SIM or do a SIM swap from your old SIM to activate the new 5g one Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jon53
Posts: 2
Registered: ‎13-08-2020

Re: s20 ultra

on ‎13-08-2020 20:47

Thank you up and running 

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MI5
Posts: 111,863
Topics: 563
Solutions: 14,843
Registered: ‎04-04-2012

Re: s20 ultra

on ‎13-08-2020 20:51

You're welcome 😊
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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