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right earphone not working samsung s7

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thegaleforce7
Level 1: Joiner
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on ‎07-06-2018 11:48

on ‎07-06-2018 11:48

when i put headphones into my samsung s7 the right earphone is not working i tried different headphones but same problem can anyone help please? thanks

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MI5
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on ‎07-06-2018 12:00

on ‎07-06-2018 12:00

Check for fluff or muck in the headphone socket first and also the output settings for headphones in case it’s been moved all over to one side.
After that, if it’s faulty, I’d recommend talking to Samsung directly for repairs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 153209 Posts
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Registered:

on ‎07-06-2018 12:00

on ‎07-06-2018 12:00

Check for fluff or muck in the headphone socket first and also the output settings for headphones in case it’s been moved all over to one side.
After that, if it’s faulty, I’d recommend talking to Samsung directly for repairs.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tsidkenu1es
Level 5: Ponderer
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on ‎07-06-2018 16:34

on ‎07-06-2018 16:34

Hi Wave @thegaleforce7 and welcome to O2 Community Forum...! where solutions are solved cheerfuly...! smiling

 

Have you tried the earphones in another equipment? if they are OK! then, it is a repair time for your Samsung S7 after you check what @MI5 suggested

 

All the best to you...! fingers_crossed

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EmilieT
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on ‎11-06-2018 12:52

on ‎11-06-2018 12:52

Welcome to the Community @thegaleforce7 sun

 

Have you made any progress with your earphones since you last posted? Let us know if the advice from @MI5 and @Tsidkenu1es was enough, or if you need further help.

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