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Rongtw
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Hi all

i recived a new samsung S6 on 21/2/17 from O2 insure , it developed a fault it wont hold a charge and only works plugged into charge lead.

Took it to O2 shop Guru and tried all sorts even hard reset to no avail so decided to sent to O2 repair on 19/4/17 .

have just had a txt from repair saying phone is not coverd by warrenty ????????

they say screen is damaged and want £240 to fix it ??

 

On my recipt from O2 shop it states Handset condition as Good no obvious damage . the O2 repair is sending the handset back to store so i can inspect the damage ??

 

so an not a happy bunny , any ideas as what to do next

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MI5
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@Rongtw wrote:

any input from O2 would be nice Good Idea


I've already tagged Martin for you who will no doubt be in touch on Monday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 11 of 46
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jonsie
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They and O2 provide a substandard service that they are allowed to get away with. Tender low for the. Contract because we gullible mugs will surely part with £100+ to get our £500+ phone back. Both companies win win but don't expect any change when the contract is up for renewal. I would love to be at one of their sales team meetings. 

Message 12 of 46
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Rongtw
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If anyone interested the repair agent is ANOVO UK repairs

http://www.anovo.com/

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jonsie
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They're well documented on here with horror stories. Search Anovo for a whole night's reading. 

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Anonymous
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You'll scare yourself to sleep then 

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Rongtw
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I have asked Mr Google , Anovo has several bad reports 😞  for the same problems,  they invent damage  to make more money 😞

Unbeliveable how O2 use this company

Will have to wait till monday , tuesday when my phone is expected back in store for a thorough inspection

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Rongtw
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hello any one ??

Message 17 of 46
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MI5
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I think @Marjo is online?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 18 of 46
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Martin-O2
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Thanks for mentioning the community team in this thread guys! 

 

@Rongtw I'd like to get a bit more info on your situation so I can escalate this internally. I'll drop you a private message for this. 

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Rongtw
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@Martin-O2  i have replied to your PM, Thanks! thanks

Message 20 of 46
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