repair

[Rongtw]

Hi all

i recived a new samsung S6 on 21/2/17 from O2 insure , it developed a fault it wont hold a charge and only works plugged into charge lead.

Took it to O2 shop Guru and tried all sorts even hard reset to no avail so decided to sent to O2 repair on 19/4/17 .

have just had a txt from repair saying phone is not coverd by warrenty ????????

they say screen is damaged and want £240 to fix it ??

On my recipt from O2 shop it states Handset condition as Good no obvious damage . the O2 repair is sending the handset back to store so i can inspect the damage ??

so an not a happy bunny , any ideas as what to do next

[Rongtw]

@MI5the O2 shop say yes

[browni]

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@MI5 wrote:
Is the same IMEI number that you sent in?

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lol, I've just asked the same question on another forum.

[Martin-O2]

Thanks for sharing the image of the returned phone @RongtwIt's very helpful for the escalation of this issue. 

[jonsie]

I could hazard a fairly good guess where the damage was done... 

[Rongtw]

I honestly hope this thread goes to show O2 why they get complaints about Anovo ! and take serious steps to avoid it happening again !!

[jonsie]

Rewind over 7 years

https://community.o2.co.uk/t5/Discussions-Feedback/Iphone-O2-store-Anovo-UK-Repairs/td-p/95246

.... and 7 years again

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Anovo-Norwich/td-p/110762

Interesting reading plus a guest appearance from an Anovo employee. 

...... And just to convince us to deal with the manufacturer more good news

http://www.mobilenewscwp.co.uk/2016/04/18/vodafone-awards-anovo-lucrative-repair-deal/

O2 nor any of the others will stop dealing with this company, reeks too much of an old boys network! 

[browni]

The HTC One Mini 2 I got from O2 was needing a repair under warranty and there wasn't a cat in hells chance it was going anywhere near Anovo!

I went direct to HTC and used their authorised repairers without any problem (Regenersys springs to mind)

[adamtemp64]

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@browni wrote:

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@MI5 wrote:
Is the same IMEI number that you sent in?

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lol, I've just asked the same question on another forum.

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lol now is that another lithium based community ? (tongue in cheek)

[browni]

It's like a SuperUser reunion here in here, @adamtemp64, @jonsie & @MI5 

More info

[Rongtw]

and i thought it was a PN forum