on 16-10-2018 13:25
Solved! Go to Solution.
on 16-10-2018 13:56
Hi @06carloss
Does the message say 'System UI has stopped working'?
If so there is a youtube video here on how to sort it out
Also on the Samsung forums they discuss this
The thread isn't just about screenshots, they do discuss it happening when on a call if you read through.
Best of luck.
Veritas Numquam Perit
on 16-10-2018 13:56
Hi @06carloss
Does the message say 'System UI has stopped working'?
If so there is a youtube video here on how to sort it out
Also on the Samsung forums they discuss this
The thread isn't just about screenshots, they do discuss it happening when on a call if you read through.
Best of luck.
Veritas Numquam Perit
on 16-10-2018 14:03
on 16-10-2018 14:03
@06carloss If the video doesn't resolve your issue, contact Samsung support: https://www.samsung.com/uk/support/
on 16-10-2018 14:05
on 17-10-2018 13:41
Hi @06carloss, did you get a chance to try any of the 3 suggestions above? Was either of them successful?
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