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power button unresponsive

Thom
Level 1: Joiner
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on ‎20-05-2020 17:14

on ‎20-05-2020 17:14

Hi,

currently using a Samsung a10 and am finding the power button unresponsive

I am unable to turn phone on or off and cannot lock or wake the screen

The only way i have been able to wake the screen is by connecting to the charger

I have tried restarts/reboots but have been unsuccessful

 

Everything else on the phone is functioning

 

Any ideas about how to fix this would be most welcome

 

Thanks in advance

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gmarkj
Level 66: Unequalled
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on ‎20-05-2020 17:23

on ‎20-05-2020 17:23

Try a complete factory reset (after backing up).
If that doesn't work then you can try o2 repair (not recommended) or contact Samsung directly:
https://www.samsung.com/uk/support/contact/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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