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Posts: 49
Topics: 3
Registered: ‎22-03-2015

Re: pictures not downloading from mms

 

Will do.

Will be back in a couple of days thumbsup

Posts: 49
Topics: 3
Registered: ‎22-03-2015

Re: pictures not downloading from mms


@MI5 wrote:
Good luck and let us know how it goes.

Good evening @MI5

Problem not resolved. I received the new sim, now in my phone and o2 transferred my usual number to it, and device re-set. But no - same problem still persists. I will have to call into my nearest o2 store on Monday now I think, to get them to physically look at it.

 

But anyway, for interest, thought I'd post a screenshot here of the faulty and blank APN settings page as it still is - even after new sim and everything else re-set. You never know - someone might just recognise if there's anything else I could try in the meantime. Apart from the mms problem, the phone is fully functioning as normal. So very odd isn't it! Astounded

 

APN settings disappeared

 

 

 

 

 

 

 

Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: pictures not downloading from mms

@Cas1951 I don't see your menu button on your screenshot, but can you follow this?

https://www.helpforsmartphone.com/public/en/alcatel/one-touch-pop-4/android-6-0/guides/22/Set-up-Int...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 49
Topics: 3
Registered: ‎22-03-2015

Re: pictures not downloading from mms

@MI5

thanks very much for finding that, but no - the menu dots and everything else that should be on right hand end of the bar at the top as illustrated on that webpage, are missing from mine. They were there the other day before I started fiddling about with it, so I did something - don't know what - that must have corrupted it. 

 

If it still proves to be unfixable on Monday, I'm considering will look for a new phone! as I want to be able to use mms. I'd prefer this one could be fixed though if possible.

 

 

Posts: 82,838
Topics: 509
Solutions: 10,019
Registered: ‎04-04-2012

Re: pictures not downloading from mms

That's very strange @Cas1951 

Hope the Guru in store can sort it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 49
Topics: 3
Registered: ‎22-03-2015

Re: pictures not downloading from mms

 @MI5 Yep definitely wierd! Don't know 

Fingers crossed will be sorted one way or another.

 

Thank you for your help