phone wont receive texts or calls, nor can I use it for texts or calls.

[Anonymous]

Can someone help.

I tried with the sim in a different phone, still no luck. I have full signal but says emergency calls only. contacted 02 gurus online and they said sounds like the sim, so they sent me a new sim and that doesnt work either, in fact with my new sim in I don't even have a signal and says service unavaliable. Please help.

[Anonymous]

I would say the new sim is not activated give O2 a call and ask them to activate it

[Bambino]

Have you swapped your details onto your new sim? http://swapmysim.o2.co.uk/

[Anonymous]

ive done the sim swap and I now have a signal but it still says "not registered on network" and is emergency calls only

[Anonymous]

I don't think the sim is activated at o2s end

[jonsie]

Something wrong at O2's end. Ask them to check if there are any bars or restrictions on the account.

[Anonymous]

Take into account it can take up to 24 hours to fully activate.

Check your postcode here to ensure your mast status is ok.

http://status.o2.co.uk

[Anonymous]

Any luck with our suggestions?

[MI5]

Where did the phone come from?
Is your bill paid?
From what you describe it sounds like either the phone or account has a block on it.

[Anonymous]

They say they have tried the sim in in different phone so I think it points to a sim problem at o2s end