cancel
Showing results for 
Search instead for 
Did you mean: 

phone is now stuck on the 'HTC quietly brilliant' screen

rumbletum
Level 1: Joiner
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:

My phone is now stuck on the 'HTC quietly brilliant' screen (not the word I'd use right now), has anyone got any suggestions, or is it back to O2 with it?

Message 1 of 14
32,635 Views
1 ACCEPTED SOLUTION

Accepted Solutions

rumbletum
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Just tried, it goes to a black screen with the little phone icon on and green arrow as if its foing an update, then a few seconds later reboots back to the HTC white screen.

 

Seems like its kaput and I'll have to visit o2 😞

 

Thanks for your help anyway

View solution in original post

Message 13 of 14
4,213 Views
13 REPLIES 13

Anonymous
Not applicable
Press and hold vol down and power for around 10 secs. This should simulate a battery pull.
Message 2 of 14
32,100 Views

Anonymous
Not applicable
Press and hold the volume up button then press the power button. Select reboot from the menu.
Message 3 of 14
32,078 Views

Anonymous
Not applicable
Sorry Chip's right it's volume down to reboot. 😕
Message 4 of 14
32,055 Views

rumbletum
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Thanks, tried that and it just resets and goes back to the same screen

 

Thanks anyway

Message 5 of 14
32,041 Views

Anonymous
Not applicable
Does your phone still charge?
Message 6 of 14
32,035 Views

rumbletum
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:

The red lights on, thats means its charging doesn't it?

Message 7 of 14
32,017 Views

Anonymous
Not applicable
Yes. What ever you do keep charger plugged in. Read all sorts of horror stories about people letting battery run down when problems occur. Try the vol down and power thing again, this time keep them pressed till your past the HTC screen. Hopefully this will take you into the boot loader.
Message 8 of 14
32,012 Views

rumbletum
  • 6 Posts
  • 1 Topics
  • 1 Solutions
Registered:

Thanks, I've done that and got to the bootloader (white screen with options like 'factory reset' etc), any idea on what to do from here?

Message 9 of 14
31,992 Views

Anonymous
Not applicable
Did you back up your phone before you began?
Message 10 of 14
31,988 Views