Solved: pay off my phone

Anonymous · ‎11-07-2017

how do i pay off my phone and not upgrading?

Wa10 · ‎11-07-2017

Assuming you have a Refresh plan @Anonymous, you can pay off your device plan at any time either via MyO2 online, the MyO2 app or by calling the customer service team on 202.

You don't need to cancel or upgrade, and your airtime plan will continue to run as normal, although depending on your tariff it may be worth exploring SIMO options if you're not looking for a new handset, as you may find a better deal depending on your usage.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

View solution in original post

Wa10 · ‎11-07-2017

Assuming you have a Refresh plan @Anonymous, you can pay off your device plan at any time either via MyO2 online, the MyO2 app or by calling the customer service team on 202.

You don't need to cancel or upgrade, and your airtime plan will continue to run as normal, although depending on your tariff it may be worth exploring SIMO options if you're not looking for a new handset, as you may find a better deal depending on your usage.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MI5 · ‎11-07-2017

How to pay advice here
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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