on 02-06-2017 19:23
on 02-06-2017 19:23
I bought a pay as you go sim , £10. I have not used any calls , I have not sent any texts as the phone was to be used for people contacting me. Why is my balance zero?
on 02-06-2017 19:34
on 02-06-2017 19:34
@Anonymous It sounds like you have a big bundle sim where the credit pays for inclusive allowances for you to use
on 02-06-2017 19:38
on 02-06-2017 19:38
on 02-06-2017 19:39
but balance says zero. I'm on Classic Pay As You Go and I cannot get a number to speak to a human , only options to top up
02-06-2017 19:40 - edited 02-06-2017 19:41
02-06-2017 19:40 - edited 02-06-2017 19:41
You have allowances for one month at which point you will have to top up again. Best option for you is to change tariff to one that allows you to keep your credit.
Simply payandgo will suit your needs...
on 02-06-2017 19:41
ah . so credit lasts just 30 days, Thanks
on 02-06-2017 19:51
No the allowances last for 30 days
on 02-06-2017 20:24
on 02-06-2017 20:24
Credit will last forever but you will have to make a chargeable. call once every 6 month period.
on 08-06-2017 13:47
@Anonymous Hi, did you manage to get all the info you needed or do you have any additional questions?