Solved: o2 says my phone is stolen and barred - Page 4

Anonymous · ‎05-01-2014

I have purchased a new phone from the o2 shop, but it will not connect to 02 . After speaking to live chat , on and off for 3 days, they tell me the phone is stolen and barred, this is impossible. What do i do now?

MI5 · ‎06-01-2014

and as I have already said, there are no GPRS settings that will give you voice connection....
The OP may or may not come back - but it will be their choice. No need to keep chasing them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-01-2014

Hi Thanks everybody. It is all sorted now, i took it to an o2 shop and they managed to sort it out- im not sure what they did. Its just annoying when live help, seems to guess at the problem. Diane

Anonymous · ‎06-01-2014

A good end result.

Thanks for updating your thread.

Now you can get busy enjoying the service.

Anonymous · ‎06-01-2014

@Anonymous wrote:
Hi Thanks everybody. It is all sorted now, i took it to an o2 shop and they managed to sort it out- im not sure what they did. Its just annoying when live help, seems to guess at the problem. Diane

Glad you got it sorted.

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