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Posts: 88,101
Topics: 738
Registered: ‎14-01-2013

Re: o2 repairs


@Beenherebefore wrote:
Sounds like a Live Chat response but SDJ says they spoke to O2 Complaints !!!

I thought the same...which is why I suggested @Anonymous keep checking. Doubt they would have had a response so quickly from Complaints?

*The Game Is On*

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: o2 repairs

Hi @Anonymous, I'm Toby, the O2 community head

Sorry to hear about this. It seems like a mistake was made, but the team can see what can be done to rectify it. Are you still talking to Sony?

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• Want to have a chat? Drop me a direct message.

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Posts: 102,130
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: o2 repairs

Another mistake?
Surely they all just be "mistakes" that we hear about on here?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: o2 repairs

I telephoned to complain and the lady I spoke to (apparently) phoned the O2 repair department in Norwich whilst I was on the line, all seems very suss to me, going from unable to repair due to 'physical damage' (none of) to ignore that comment it was blacklisted (wrong again).

E-mail sent to take the complaint further today, if I hadn't lost my contacts and sentimental photos I would still be complaining as someone is lying. I shall await reply with interest.

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Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: o2 repairs

So both incorrect statements came from Anovo Norwich.
"My life is a facsimile of a sham"
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Posts: 102,130
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: o2 repairs

That's what I understand, yes.......?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,304
Topics: 573
Solutions: 3,846
Registered: ‎04-01-2009

Re: o2 repairs

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Anonymous
Posts: 0

Re: o2 repairs

Yes apparently both from Norwich via the lady I spoke to from O2 (202 number), I will let you know what IF anything transpires from my e-mail.

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Posts: 5,063
Topics: 113
Registered: ‎19-09-2014

Re: o2 repairs

We have come to expect incorrect information from Live Chat but for Anovo to issue deliberate false information on two occasions takes O2's problem with this contractor to another level.
"My life is a facsimile of a sham"
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Posts: 80,304
Topics: 573
Solutions: 3,846
Registered: ‎04-01-2009

Re: o2 repairs

I sincerely hope they don't get the contract again. I think they quote cheap prices to O2 knowing they can increase revenue by other means.