cancel
Showing results for 
Search instead for 
Did you mean: 

o2 repairs

Anonymous
Not applicable

Has anyone had experiences like this from O2 repairs????

I sent my Xperia X5 to be repaired as I was having problems accessing anything at all, it came back unrepaired stating it was 'physically damaged' and is not covered by my warranty and they are unable to repair under the manufacturers guidelines.

They gave me a list of things that I could do i.e insurance, upgrade if contract was coming to the end, money back from recycling the phone or discounted refurbished phone, well rather than take their word for it, I inserted the sim card and everything works fine although I have lost all my contacts, photos etc as I could not download them prior to sending them off.

All very strange!!!!!!!!!

Message 1 of 28
5,798 Views
27 REPLIES 27

Anonymous
Not applicable

My 8 month old iphone 5s suddenly started re-booting all the time, before turning off altogether and refusing to go back on.  Was told during live chat to take it into a shop, and they would send it off for repair.  Its obviously still under warranty, being less than a year old.  I then got a text from the repair centre telling me the required repair wasnt covered under warranty, and to go back to the shop for the quote to fix it - excuse me??? Went back to the shop, pleasant girl could only tell me it was due to "non genuine parts" being in the phone!  Ive only ever charged the bloody thing!  She gave me the number to phone the repair centre, tried that, was held in a queue for half an hour.  Gave up, did a live chat, only to be told I should go back to the shop, tell them I did not want to accept the quote and they were to give me back my phone.  Then I had to send the phone to o2 online, and they would (generously, in their opinion) send me a refurbished phone. Either that or I paid the 312 pound repair charge!  No thank you, I said, this is NOT my issue, the phone has not been altered in anyway.  Two hours of complaining, talking to customer services and getting nowhere (during which I was basically called a liar and told either I had altered the phone or somebody else in my house did), I STILL have to go to the shop, get them to phone the repair centre, get the phone returned to the shop, take it to apple for a report, and then we'll see what happens.  Absolute bloody disgrace.  I phoned apple who were very helpful, and incidentally advised that o2 is not an apple authorised service provider and the techs there would not be certified by apple.  Interesting, huh?  Guess who will NOT be staying with o2 when their contract expires.   Useless, absolutely useless. 

Message 21 of 28
2,047 Views

MI5
Level 94: Supreme
  • 151680 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
We would have advised you to go directly to Apple in the first place if you had come here to ask us first.
Many such complaints about o2 repairers which are Anovo and should be avoided at all costs, in my opinion.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 22 of 28
2,042 Views

Cleoriff
Level 94: Supreme
  • 127454 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

It is a very sad state of affairs that people will think that any phone bought from O2 should go back to O2 for repair....They are not specialists at all.

Veritas Numquam Perit

Girl in a jacket
Message 23 of 28
2,039 Views

jonsie
Level 94: Supreme
  • 95570 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Oh dear, Anovo building up their Christmas pot again. Get the phone back and take it to Apple, explain that the cowboys have had their hands on it and you will probably get it replaced on the spot. Make a Genius appointment first though. 

Message 24 of 28
2,007 Views

majorrnb1955
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

the biggest con trying to say after 8 days my phone was given to them on 5 september then saying they started repair on 7th september when i have repiar ticket saying 31st august.

trying to get me to queue up in the shop again to speak to a franchisee working on comission.

they have broken a contracytual agreement......

MAJOR R.N.BIRD

Message 25 of 28
1,792 Views

Cleoriff
  • 127454 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

Hi @majorrnb1955  Thats not good.... If you want to make a complaint about poor service then follow the advice in this link...http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

Girl in a jacket
Message 26 of 28
1,788 Views

jonsie
Level 94: Supreme
  • 95570 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

Like on the many threads about anovo and you will notice we always recommend going to the manufacturer. 

Message 27 of 28
1,783 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

@majorrnb1955 O2 do not state a timescale for repairs and offer a loan phone if needed http://www.o2.co.uk/help/phones-sims-and-devices/our-returns-and-repairs-policy

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 28 of 28
1,778 Views