note 2 freezing

[Welshydevil74]

My note 2 has started to freeze randomly. Only for a couple of seconds but when i try and go back or scroll pages it will freeze or sometimes it says that particular thing im using has stopped working e.g internet,instagram etc. Any ideas what i can do to resolve this??? Thanks

[MI5]

Many things to try, but the least radical is to boot into recovery mode and clear your cache.

[Welshydevil74]

How would i do that?

[MI5]

Turn off phone then hold Vol Up + Home + Power until you see the splash screen then let go of the buttons. Once recovery loads use vol down to move to "Clear cache" then hit the power key, scroll down to Yes and hit power key again, then scroll to reboot phone and hit power key again. See if this helps first before resorting to factory resets etc.

[Welshydevil74]

Done that so fingers crossed

[MI5]

See how it goes, let us know if it helps....

[Welshydevil74 · Accepted solution]

Was still freezing so got in touch with O2 who told me to hard reset. After backing up i now have most of the info back but not the contacts I had. Any ideas how/if i can get these back? The back up data link was ticked.

[MI5]

Where were they before? Do you have a Google account. If you had come back here we could have ensured you had everything properly backed up first !

[Welshydevil74]

Yes I have a google account. How do I get them back on???

[MI5]

Just sign in to Google on the phone and they sync automatically.