Re: no app connection on phone

Anonymous · ‎01-12-2016

Help. I can obtain all information on my pc but nothing on my phone. I have uninstalled and started again but screen goes blanc. Did hear about a recent upgrade has stopped app working. Any ideas. Thanks folks

MI5 · ‎01-12-2016

If you are referring to the MyO2 app then yes, there are several reports of it not working on some devices.
@Toby will need to know the phone and your firmware to feedback the info though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎02-12-2016

Hi @Anonymous,

Sorry to hear its not working. Which device and OS are you using?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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Anonymous · ‎04-12-2016

Hi Bro. Bought my Samsung S3 mini April 2015 and been able to obtain all details re outstanding data, mins and texts via O2 app. But since 12 November (latest upgrade) nothing. Spoke to Manager in O2 shop and he seemed to think that the latest upgrade has stopped certain phones working with the O2 app. Maybe wait for the next upgrade it might work!! Having a laugh....

Prob wait for renew and buy a pidgeon!!

So its a Samsung S3 mini running on Android 4.2.2.

TFYI

Regards mrsjanet

MI5 · ‎04-12-2016

Yes, it seems KitKat is the common link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎07-12-2016

Hi @Anonymous,

How is the app working for you now?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎07-12-2016

Hi. Same as before. nothing. screen goes blue and thats it.

Will prob wait now for new contract next year although if i keep same phone prob wont go away.

Maybe a new phone is required and terms.

Thanks for reply.

Regards.

mrsjanet

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