Solved: Re: my sim card broke but I want to keep my old nu...

Anonymous · ‎24-06-2016

how do I keep my old number on a new sim, the number is very important to me so I don't want to lose it.

MI5 · ‎24-06-2016

Go in any o2 store and just ask them to transfer your number to a new sim or call CS and order one online then activate it by calling CS when it arrives.

You'll need to pass your account security checks as you won't be able to receive a verification text on your old sim card though.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-06-2016

Go in any o2 store and just ask them to transfer your number to a new sim or call CS and order one online then activate it by calling CS when it arrives.

You'll need to pass your account security checks as you won't be able to receive a verification text on your old sim card though.

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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my sim card broke but I want to keep my old number

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