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my new SG21 is showing not registered on network

Mark28
Level 1: Joiner
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on ‎22-09-2021 13:31

on ‎22-09-2021 13:31

my phone is showing 'not registered on network' and in the SIM card manager it is showing SIM1 unknown number.

 

phone has been fine until this morning

 

Mark wilson

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MI5
Level 94: Supreme
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on ‎22-09-2021 13:59

on ‎22-09-2021 13:59

@Mark28 

Have you tried rebooting?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
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on ‎23-09-2021 15:22

on ‎23-09-2021 15:22

Hi @Mark28 have you managed to get your device working again?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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