on 20-01-2013 03:09
hi, my htc 8x wont turn back on. before it wouldnt turn back on, it asked if i would like to undate my phone or not, i pressed yes by accident as i didnt want to do it yet so i turned the device off.then when i turned it back on it showed a black screen with moving cogs on it then after a while the screen shows a sad face and stays there. thats what it does everytime i try and turn it back on.
Solved! Go to Solution.
20-01-2013 08:09 - edited 20-01-2013 08:23
Sorry to hear about your 8X.
I've not seen a similar problem before so we can only attempt to get you back up and running.
Download the Windows Phone software suite called Zune.
Install it and connect your phone using your USB lead.
If it connects then you will need to "check for updates"
Allow it to update.
You are going to need to do what is called a "hard reset" on your phone, which unfortunately clears all you personal information and settings - basically brand new out of the box fresh.
Make sure your phone is powered off.
Press and hold the volume down button then quickly press the power button
Wait for an icon to appear on the screen the let go of the volume down key.
Then in this order...
Hopefully your phone had just stored the update and not started to write it to its memory, if it has..... well we can cross that bridge if it comes.
on 20-01-2013 11:16
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 20-01-2013 12:52
The hard reset should work on most HTC phones if it crashes during an update etc.
I would take it to an O2 store and have an O2 guru have a look at it.
With regards to your content on the phone, your contacts should all be backed up to your Windows Live account and hopefully your pictures were backed up onto Skydrive.