Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

my htc 8x

hi, my htc 8x wont turn back on. before it wouldnt turn back on, it asked if i would like to undate my phone or not, i pressed yes by accident as i didnt want to do it yet so i turned the device off.then when i turned it back on it showed a black screen with moving cogs on it then after a while the screen shows a sad face and stays there. thats what it does everytime i try and turn it back on.

please help

Highlighted
Posts: 648
Kudos: 177
Solutions: 181
Registered: ‎04-04-2012

Re: my htc 8x

[ Edited ]

Hi clare666.

 

Sorry to hear about your 8X.

 

I've not seen a similar problem before so we can only attempt to get you back up and running.

 

Option 1:

 

Download the Windows Phone software suite called Zune.

 

Install it and connect your phone using your USB lead.

 

If it connects then you will need to "check for updates"

 

Allow it to update.

 

 

Option 2:

 

You are going to need to do what is called a "hard reset" on your phone, which unfortunately clears all you personal information and settings - basically brand new out of the box fresh.

 

Make sure your phone is powered off.

 

Press and hold the volume down button then quickly press the power button

 

Wait for an icon to appear on the screen the let go of the volume down key.

 

Then in this order...

 

Volume Up

 

Volume Down

 

Power Button

 

Volume Down.

 

Hopefully your phone had just stored the update and not started to write it to its memory, if it has..... well we can cross that bridge if it comes.

 

Good luck.

Highlighted
Posts: 104,343
Topics: 552
Solutions: 13,493
Registered: ‎04-04-2012

Re: my htc 8x

For future reference and for anyone else looking up this problem, you should never interrupt any phone whilst it is updating the firmware. If you accidentally press OK or Yes, just let it run. If battery is low get the phone on charge asap. The phone can be recovered, so all is not lost but it involves much more work than just letting the update run in the first place.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: my htc 8x

hi, ive tried all that you've said but unfortunately nothing worked. is there anything else i could try myself or should i just go to an o2 shop and let them look at it?

thank you for trying to help

 

Highlighted
Anonymous
Posts: 0

Re: my htc 8x

The hard reset should work on most HTC phones if it crashes during an update etc.

 

I would take it to an O2 store and have an O2 guru have a look at it. 

 

With regards to your content on the phone, your contacts should all be backed up to your Windows Live account and hopefully your pictures were backed up onto Skydrive.