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monikarybczak
Level 1: Joiner
monikarybczak
Posts: 2
Registered: ‎23-10-2017
Accepted Solution

mobile is stolen

on ‎23-10-2017 19:28

Hello 

 

My mobile is stolen, how to stop number use and take another one

 

Kind regards

Monika

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MI5
Posts: 78,776
Topics: 491
Solutions: 9,253
Registered: ‎04-04-2012

Re: mobile is stolen

on ‎23-10-2017 19:31

Lost or stolen advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



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monikarybczak
Level 1: Joiner
monikarybczak
Posts: 2
Registered: ‎23-10-2017

Re: mobile is stolen

on ‎23-10-2017 20:11

Thank you, just reported and blocked device. I hope that O2 give me new sim card and new device tomorrow at shop. I am like without hand, without my mobile. 

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MI5
Posts: 78,776
Topics: 491
Solutions: 9,253
Registered: ‎04-04-2012

Re: mobile is stolen

on ‎23-10-2017 20:18

Do you have insurance for loss of Phone?
If so, make sure you report it to the police to get a crime number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



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Lindsay84
Level 1: Joiner
Lindsay84
Posts: 1
Registered: ‎09-01-2018

Re: mobile is stolen

on ‎09-01-2018 21:10

Hi my phone has been stolen, what number do i ring to report it to o2 ? tia

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jonsie
Posts: 59,937
Registered: ‎04-01-2009

Re: mobile is stolen

on ‎09-01-2018 21:13

Number to call is here

http://www.o2.co.uk/contactus

Read the link above in post two for further advice.

animated-thailand-flag-image-0007




I'm leaving now to go find myself....if I arrive before I get back, please ask me to wait!
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MI5
Posts: 78,776
Topics: 491
Solutions: 9,253
Registered: ‎04-04-2012

Re: mobile is stolen

on ‎09-01-2018 21:16

As already posted above https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



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Cleoriff
Posts: 54,233
Topics: 614
Registered: ‎14-01-2013

Re: mobile is stolen

on ‎09-01-2018 21:16

@Lindsay84Please come back and read the advice given... Lost and stolen info here

https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...

*The Game Is On*


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