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Level 1: Joiner
Posts: 2
Registered: ‎23-10-2017
Accepted Solution

mobile is stolen

Hello 

 

My mobile is stolen, how to stop number use and take another one

 

Kind regards

Monika

Posts: 83,409
Topics: 512
Solutions: 10,217
Registered: ‎04-04-2012

Re: mobile is stolen

Lost or stolen advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎23-10-2017

Re: mobile is stolen

Thank you, just reported and blocked device. I hope that O2 give me new sim card and new device tomorrow at shop. I am like without hand, without my mobile. 

Posts: 83,409
Topics: 512
Solutions: 10,217
Registered: ‎04-04-2012

Re: mobile is stolen

Do you have insurance for loss of Phone?
If so, make sure you report it to the police to get a crime number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎09-01-2018

Re: mobile is stolen

Hi my phone has been stolen, what number do i ring to report it to o2 ? tia

Posts: 63,438
Topics: 528
Solutions: 3,296
Registered: ‎04-01-2009

Re: mobile is stolen

Number to call is here

http://www.o2.co.uk/contactus

Read the link above in post two for further advice.

Posts: 83,409
Topics: 512
Solutions: 10,217
Registered: ‎04-04-2012

Re: mobile is stolen

As already posted above https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 61,491
Topics: 646
Registered: ‎14-01-2013

Re: mobile is stolen

@Lindsay84Please come back and read the advice given... Lost and stolen info here

https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...

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