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Level 1: Joiner
Posts: 2
Registered: ‎23-10-2017
Accepted Solution

mobile is stolen

Hello 

 

My mobile is stolen, how to stop number use and take another one

 

Kind regards

Monika

Posts: 78,776
Topics: 491
Solutions: 9,253
Registered: ‎04-04-2012

Re: mobile is stolen

Lost or stolen advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 2
Registered: ‎23-10-2017

Re: mobile is stolen

Thank you, just reported and blocked device. I hope that O2 give me new sim card and new device tomorrow at shop. I am like without hand, without my mobile. 

Posts: 78,776
Topics: 491
Solutions: 9,253
Registered: ‎04-04-2012

Re: mobile is stolen

Do you have insurance for loss of Phone?
If so, make sure you report it to the police to get a crime number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Level 1: Joiner
Posts: 1
Registered: ‎09-01-2018

Re: mobile is stolen

Hi my phone has been stolen, what number do i ring to report it to o2 ? tia

Posts: 59,937
Registered: ‎04-01-2009

Re: mobile is stolen

Posts: 78,776
Topics: 491
Solutions: 9,253
Registered: ‎04-04-2012

Re: mobile is stolen

As already posted above https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr) and Z3 Tablet (Three UK)
iPhone7 (EE)

nil desperandum. When you take things for granted, the things you are granted, are taken away.



Posts: 54,233
Topics: 614
Registered: ‎14-01-2013

Re: mobile is stolen

@Lindsay84Please come back and read the advice given... Lost and stolen info here

https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M...

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