cancel
Showing results for 
Search instead for 
Did you mean: 

mobile is stolen

Anonymous
Not applicable

Hello 

 

My mobile is stolen, how to stop number use and take another one

 

Kind regards

Monika

Message 1 of 8
3,503 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 144332 Posts
  • 634 Topics
  • 27666 Solutions
Registered:
Lost or stolen advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 8
3,499 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 144332 Posts
  • 634 Topics
  • 27666 Solutions
Registered:
Lost or stolen advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 8
3,500 Views

Anonymous
Not applicable

Thank you, just reported and blocked device. I hope that O2 give me new sim card and new device tomorrow at shop. I am like without hand, without my mobile. 

Message 3 of 8
3,486 Views

MI5
Level 94: Supreme
  • 144332 Posts
  • 634 Topics
  • 27666 Solutions
Registered:
Do you have insurance for loss of Phone?
If so, make sure you report it to the police to get a crime number.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 8
3,480 Views

Anonymous
Not applicable

Hi my phone has been stolen, what number do i ring to report it to o2 ? tia

Message 5 of 8
3,065 Views

jonsie
Level 94: Supreme
  • 93229 Posts
  • 609 Topics
  • 6976 Solutions
Registered:
Message 6 of 8
3,062 Views

MI5
Level 94: Supreme
  • 144332 Posts
  • 634 Topics
  • 27666 Solutions
Registered:
As already posted above https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 8
3,059 Views

Cleoriff
Level 94: Supreme
  • 122914 Posts
  • 826 Topics
  • 7469 Solutions
Registered:

@AnonymousPlease come back and read the advice given... Lost and stolen info here

https://community.o2.co.uk/t5/How-to-guides/Lost-or-Stolen-O2-Device-How-to-Report-it/bc-p/1023990#M54

Veritas Numquam Perit

Girl in a jacket
Message 8 of 8
3,059 Views