lost connectivity because roaming turned when you left your home network

[Anonymous]

I got this message 3 days into a trip to Latvia - was happily using data roaming until this point, and changed nothing - I was mid-way though listening to the radio when the roaming ceased.

Data roaming on is selected, I have restarted the phone several times, and I have only used about 10% of my data allowance for the month.

How do I resolve?  I'm furious as my sole reason for buying the phone (Samsung S7) was to have access to data while I travelled.

thanks

[Cleoriff · Accepted solution]

Hi @Anonymous You could try manually selecting another network. If that fails then give customer services a call

https://www.o2.co.uk/contactus.

[MI5]

Try turning off 4g and just select the 3g option.

[chrisymon]

yeap sound like your jumping network as set to automatically detect network turn to manual and select the correct network.

[MI5]

Automatic network detection should actually help with this issue.

[chrisymon]

The phone would be already set to automatic network selection? So how would this help if the problem is occurring still.

I have always selected my network manuallly on my S7 when abroad and never had an issue.

[Cleoriff]

The op states they were using data roaming fine for 3 days and then it stopped. So it could be a network issue or exceeding data limit?

[MI5]

It is actually a known issue with some versions of android.
I’m only passing on what others have found to be helpful.

[Marjo]

Hello @Anonymous welcome to our forum. Did the connectivity issue get resolved for you? Any help from the above suggestions from our members?

[Anonymous]

Thanks everyone.  I did as suggested: dropped down to 3G and then manually selected networks until I found one that worked.  I was then able to try 4G and that is working too.  My long cutover shifts are much more bearable and I'm  a very happy bunny. I appreciate all the responses.