kitkat has stopped my phone from working

[Anonymous]

My new note 3 is next to worthless. I have now not been able to use my phone for 4 weeks. Endless factory resets. The latest solution.. take it t poo my local 02 shop.. The problem.. I'm in paris. Shame on 02 for letting this update on their network.. The answer appears to be let the consumer bear the cost, the time and the trouble.

[Anonymous]

If all else fails you may have to send it back to Samsung to be looked at.

I wouldn't use an O2 repairs service.

Maybe one of the other guys can help on this. Possibly Odin etc on a PC May help.

http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

[MI5]

Hi Terry...

There are millions of phones on KK without issues so there must be something amiss with your phone.
What exactly are the problems you are having and how have you done your factory resets?

Let me know and I'll try and help and give my opiniion on the problems.

[Anonymous]

My note 3 is running kit kat without a problem what issue are you having?

[Anonymous]

My note 3 freezes since the update, I've only had the phone two weeks. When it freezes It lasts for about 10 seconds. I've tried the recovery way and all seems ok but as soon as I select reboot the little android robot has error under himself. However it does reboot and reinstalls all apps, but still seems to freeze. If I need to send it to Samsung does anyone know which number I call thanks in advance

[Anonymous]

When you say you have tried recovery way have you done a factory reset as you should after an upgrade

[Anonymous]

Hi @Anonymous

Some help links.

http://www.samsung.com/uk/info/contactus.html

http://www.samsung.com/uk/support/
Hope all goes well for you.

[MI5 · Accepted solution]

Can I just check then when you boot into recovery you are selecting clear cache, then clear user data/reset?
You say you get an error when you select restart - what is the error saying (it will flash up at the bottom of the screen).
If the update failed you can reflash your firmware easily with Odin which will be the first thing service do, so you may as well save time and do it yourself.....
http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

[Anonymous]

thanks MI5  the error i got was just under the green robot in small writing but i didnt see any other message below

anyway i have reflashed the firmware and i dont have any error coming up now hopefully the freezing will have also gone

[MI5]

I'll keep my fingers crossed for you