on 17-12-2018 18:23
17-12-2018 18:27 - edited 17-12-2018 18:29
on 17-12-2018 18:48
They will have to check the phone first so it will be sent away They won't just change it I'm afraid.
on 17-12-2018 19:02
They were all replaced by Huawei so O2 should be aware and have good stock now.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-12-2018 22:47
You should get a new device from the replacement stock imo as there's no guarantee any replacement display won't be from the affected initial batch.
18-12-2018 10:06 - edited 18-12-2018 10:07
IF you are thinking about sending it back to O2, the first question I would be asking @michals is Will I be getting a NEW phone as this is a 'known issue'.
If they can't guarantee that, then you really are better off talking to Huawei. (who certainly will know about the problem.)